Please note:
I currently do premades ONLY. Commissionary services are on a case by case basis. 

​(Based off of Fursuit Enterprises T.O.S)

Refusal of Service
Frouzon reserves the right to deny any customer service for reasons to be determined by Frouzon. This includes if the commissioner is rude, threatening or otherwise unreasonable. 

Harassment, determined by Frouzon,  is not tolerated in any way. Should the commissioner display harassment of any sort, Frouzon reserves the right to drop the project. 

Additionally, Frouzon reserves the right to blacklisting commissioners. Being blacklisted is defined in this document as the barring from any further services. Blacklisting from one of Frouzon's services is a blacklist from all, including but not limited to: apparel, fursuits, art etc. 

Warranty and Prices:
Any price quotes are subject to change. Frouzon reserves the right to deny service to anyone (before and after accepting commission). Frouzon does not accept fursuits back at this time for tune ups due to space issues.  Please contact Frouzon at BluePawMail@gmail.com for further questions on how to fix suits.  Modifications to suits are welcome. 

Resisting: If resisting a fursuit made my Frouzon it is asked that you do not go over the original price of purchase. 


Payments: Frouzon DOES take payment plans at this point in time. However, in order to secure the commission, Frouzon requires a 30% non-refundable down payment. Final payments must be received BEFORE construction can begin. The commissioner is guranteed security through paypal's good's and services system. Late payment will result in a later completion, ship date or even a cancelled commission. PayPal, once again, is the preferred form of payment. Frouzon is  not responsible for lost or late payments. Shipping, once again, is not included in the price of the fursuit. When sending in the payment, please be sure to write who you are and who the suit is, otherwise Frouzon cannot gurantee receipt of payment.

Payment Plans:
Payment plans can be more individualized. Overall, larger payments and less frequent are preferred. The usual norm is payment once per month. However, it is acceptable should the final payment be ready before the monthly payment date to be sent such that the suit may be started on a sooner date.

Once a monthly date is agreed upon, payment plans may begin. As mentioned before, a 30% non refundable deposit is required. With each monthly date, there is a 5 day grace period. Should payment not be received on the 5th day, a $30 late charge will be required with the payment already due. If the late fee is not included, the fursuit will not be shipped until the late fee is paid.

Monthly plans should not exceed 2 months for a head, 3 months for a partial, 6 months for a fullsuit. It is preferred that payment is sent in as less time as possible. 



Completion dates:
Frouzon does not take deadlines of any sort. It is possible to ask about having the suit completed by a certain date, however, Frouzon is not oblidged to meet this time span.

Refunds & Returns:
The first 30% is nonrefundable. Refunds may not be instantaneous upon request. It is dealt with on case by case bases. Once a suit is 100% paid for, a refund will not be issued. We do not accept returns.


If payments cease and contact cannot be established, your commission will be terminated, a refund will not be issued of any kind and you are no longer entitled to the commissioned suit or materials.

Age:
All customers must be at least 18 years of age before sending any payments. If under 18, a parent or guardian must make the initial payment. 

Commissioners must be at least 14 years of age to commission a suit. Please consult your doctor to ensure that you are no longer growing should you wish to commission a full suit. Frouzon is not liable for suits no longer fitting due to the owner growing out of their suit. 

Last minute changes:
We ask that you do not make any changes to the costume once the price and completion date are set. Any changes made after can cause the price or completion date to change. We will work with you to cover any details before the commission is accepted. Please do not hesitate to ask about changes, as some minor changes will not affect the price or completion time. Changes that will effect price and completion times include, but are not limited to: added colors, added markings, special requests, and anything that requires new materials to be ordered.


Work in progress photos and updates:
Work in progress updates and photos will be sent via contact method of choice. 

Shipping:
Shipping is NOT included in the price for any suit work. This includes commissions, refurbishments or repairs. We usually ship with USPS.
At this time, we DO ship internationally.

Shipping within the United States usually costs around $20-$200.


Concept art:
It is required that a clear colored concept is provided by the commissioner prior to sending in a form. Fursuit Enterprise is not responsible for including anything that is not present on the agreed concept art.


Additional information:
It is the responsibility of the commissioner to pay close attention to progress shots to ensure you get what you want. If you need something changed, it is required that you mention such.  If it could have been changed at an earlier stage shown in the progress pictures sent to you and you did not mention your disliking of any aspect and voice it later when the head is further along and harder to fix, this will take more time and labor. This will result in additional fees.

Additionally, if you do not like a certain aspect of your suit, do not tell us “it looks great, I love it” or any variation that could lead us to believe otherwise. We welcome criticism and realize fursuits are large investments and you should get exactly what you pay for. Please do not try to spare our feelings if you do not like something we are doing. We try to be very accommodating and will not “dislike you for being picky”. You deserve to be picky! 

Please note that Frouzon does not make suits based off of other fursuit maker’s style. Additionally, Frouzon refuses to make copyrighted characters as it is illegal. 



Contract:
Anything agreed upon by both parties in writing, including email, is a binding contract. By submitting a commission form, you agree to all of the terms of service. 


​The Verification Code Required By the TOS to ensure that you read this form is Figgs